Comments on: Addressing BingoVegans’ Feedback from Facebook http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/ Welcome to the Bingo Vega Blog! Tue, 14 Jun 2011 22:21:41 +0000 hourly 1 http://wordpress.org/?v=3.1 By: msshells http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-3247 msshells Sat, 06 Mar 2010 11:38:09 +0000 http://blog.bingovega.com/?p=1261#comment-3247 Hi, well I must say that in my opinion, as a long time bingo-vegan, that this site is the absolute best at doing all they can to make and keep their members happy and interested. Although, I am unable to participate in all the fun, and in what I am sure are very generous chat games, nor am I familiar with the chat host in the game rooms, this site continually listens, makes changes, and improves year after year. It is also my opinion that, not only do they take VERY good care of their members in general but, they go further than any other site that I've played at (there has been many) to address concerns, answer questions, and give outstanding customer service to everyone, every time. So, thank you bingovega, I think you should be hearing that more often (yes from myself included), just because, and because you are in my opinion THE BEST THERE IS!!!! I look forward to many more years as a bingo-vegan. Oh, and THANK YOU!!!! Hi, well I must say that in my opinion, as a long time bingo-vegan, that this site is the absolute best at doing all they can to make and keep their members happy and interested. Although, I am unable to participate in all the fun, and in what I am sure are very generous chat games, nor am I familiar with the chat host in the game rooms, this site continually listens, makes changes, and improves year after year. It is also my opinion that, not only do they take VERY good care of their members in general but, they go further than any other site that I've played at (there has been many) to address concerns, answer questions, and give outstanding customer service to everyone, every time. So, thank you bingovega, I think you should be hearing that more often (yes from myself included), just because, and because you are in my opinion THE BEST THERE IS!!!! I look forward to many more years as a bingo-vegan. Oh, and THANK YOU!!!!

]]> By: msshells http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2665 msshells Sat, 06 Mar 2010 07:38:09 +0000 http://blog.bingovega.com/?p=1261#comment-2665 Hi, well I must say that in my opinion, as a long time bingo-vegan, that this site is the absolute best at doing all they can to make and keep their members happy and interested. Although, I am unable to participate in all the fun, and in what I am sure are very generous chat games, nor am I familiar with the chat host in the game rooms, this site continually listens, makes changes, and improves year after year. It is also my opinion that, not only do they take VERY good care of their members in general but, they go further than any other site that I've played at (there has been many) to address concerns, answer questions, and give outstanding customer service to everyone, every time. So, thank you bingovega, I think you should be hearing that more often (yes from myself included), just because, and because you are in my opinion THE BEST THERE IS!!!! I look forward to many more years as a bingo-vegan. Oh, and THANK YOU!!!! Hi, well I must say that in my opinion, as a long time bingo-vegan, that this site is the absolute best at doing all they can to make and keep their members happy and interested. Although, I am unable to participate in all the fun, and in what I am sure are very generous chat games, nor am I familiar with the chat host in the game rooms, this site continually listens, makes changes, and improves year after year. It is also my opinion that, not only do they take VERY good care of their members in general but, they go further than any other site that I've played at (there has been many) to address concerns, answer questions, and give outstanding customer service to everyone, every time. So, thank you bingovega, I think you should be hearing that more often (yes from myself included), just because, and because you are in my opinion THE BEST THERE IS!!!! I look forward to many more years as a bingo-vegan. Oh, and THANK YOU!!!!

]]> By: msshells http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2305 msshells Sat, 06 Mar 2010 05:38:09 +0000 http://blog.bingovega.com/?p=1261#comment-2305 Hi, well I must say that in my opinion, as a long time bingo-vegan, that this site is the absolute best at doing all they can to make and keep their members happy and interested. Although, I am unable to participate in all the fun, and in what I am sure are very generous chat games, nor am I familiar with the chat host in the game rooms, this site continually listens, makes changes, and improves year after year. It is also my opinion that, not only do they take VERY good care of their members in general but, they go further than any other site that I've played at (there has been many) to address concerns, answer questions, and give outstanding customer service to everyone, every time. So, thank you bingovega, I think you should be hearing that more often (yes from myself included), just because, and because you are in my opinion THE BEST THERE IS!!!! I look forward to many more years as a bingo-vegan. Oh, and THANK YOU!!!! Hi, well I must say that in my opinion, as a long time bingo-vegan, that this site is the absolute best at doing all they can to make and keep their members happy and interested. Although, I am unable to participate in all the fun, and in what I am sure are very generous chat games, nor am I familiar with the chat host in the game rooms, this site continually listens, makes changes, and improves year after year. It is also my opinion that, not only do they take VERY good care of their members in general but, they go further than any other site that I've played at (there has been many) to address concerns, answer questions, and give outstanding customer service to everyone, every time. So, thank you bingovega, I think you should be hearing that more often (yes from myself included), just because, and because you are in my opinion THE BEST THERE IS!!!! I look forward to many more years as a bingo-vegan. Oh, and THANK YOU!!!!

]]> By: bobcat21 http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2164 bobcat21 Wed, 17 Feb 2010 23:32:33 +0000 http://blog.bingovega.com/?p=1261#comment-2164 went over to the activity report and its funny you can get a total on the amount spent on slots...but still can't on bingo....why? I just don't understand why that is not an option to have the total. It sure would make life easier....seeing as we can get the total on slots...i think that problem would not have happened...if that had been possible. went over to the activity report and its funny you can get a total on the amount spent on slots…but still can't on bingo….why? I just don't understand why that is not an option to have the total. It sure would make life easier….seeing as we can get the total on slots…i think that problem would not have happened…if that had been possible.

]]> By: Marilyn Tavenner http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2163 Marilyn Tavenner Wed, 17 Feb 2010 02:17:44 +0000 http://blog.bingovega.com/?p=1261#comment-2163 I was also a loyal player here, but since vega got rid of all the big pots, I've moved on. I used to deposit on a regular basis, but not worth it anymore and I cannot believe you can say you didn't have enough players to make ends meet. Your rooms were full on nights when you had the $1000 guaranteed games going on, along with the people who prebought. You've probably lost alot of players and I see all of us who voted on facebook to get the $1000 game back apparently did not succeed. Vega was good to me while I was here, but can't get any winnings on low pots and some of us like to withdraw money every now and then. Sorry, some of us don't count as well as others and sorry to leave, but have to go where a person can make a profit. So you can understand some of us players reasons, I hope, same as you're saying we have to go where the money's at and do what's best for us. Shop around and ye shall find!!<br>Marilyn I was also a loyal player here, but since vega got rid of all the big pots, I've moved on. I used to deposit on a regular basis, but not worth it anymore and I cannot believe you can say you didn't have enough players to make ends meet. Your rooms were full on nights when you had the $1000 guaranteed games going on, along with the people who prebought. You've probably lost alot of players and I see all of us who voted on facebook to get the $1000 game back apparently did not succeed. Vega was good to me while I was here, but can't get any winnings on low pots and some of us like to withdraw money every now and then. Sorry, some of us don't count as well as others and sorry to leave, but have to go where a person can make a profit. So you can understand some of us players reasons, I hope, same as you're saying we have to go where the money's at and do what's best for us. Shop around and ye shall find!!
Marilyn

]]> By: Joel http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2094 Joel Sun, 14 Feb 2010 10:01:29 +0000 http://blog.bingovega.com/?p=1261#comment-2094 Hi pittzia,<br><br>Thanks for your comment and sorry to hear you're not happy with the recent improvements. <br><br>First I'd like to make something clear so there's no misunderstanding - at Vega we publish all comments (positive that praise us, and the reality comments that show our players disappointments). We don't sugarcoat and cherry pick comments - we publish all as long as they're not offensive and are not promoting other bingo sites.<br><br>Good or bad, we publish all comments. We manual approve all comments to ensure there are no spam complaints made by robots and competitors. <br><br>Now to address your feedback with fair n square - prior to the latest changes, fair n square played once per week and the lineup is much the same as it is now with the difference being the $250 and $500 guaranteed games. <br><br>As previously posted, given all of our promos and specials are carefully monitored and the success of each special is solely based on the number of members it attracts – if a particular special attracts a lot of members, it’s a clear sign that you love playing them and therefore we continue offering them to you.<br><br>But as soon as the excitement around an event or promo dies out, we carefully investigate the promo internally and work to improve it by offering you more prizes, different style games or toss it out and bring in a new concept.<br><br>Thus is what has happened with the Fair n square lineup. We weren't getting the ovolume of players for the $250 and $500 games to justify the loss we had on these games. So we where faced with a tough challenge, how to we revive the fair n square without killing the room?<br><br>The solution: remove the $250 and $500 games since we get less players playing these games and offer more of the games players are enjoying which where the $100 games and $50 pots. <br><br>So that's what we did and to ensure we where actually giving you more in the long run, we are now offering fair n square twice per week instead of once.<br>And we will most likely run it 3 x per week soon with new pots and ways to win big prizes.<br><br>Hope this response helps you better to understand who bingovega is and how we operate. <br><br>We love and appreciate the business all of our members give us - we know you have tons of choice in choosing a bingo site to play and we do our best to ensure we are exceeding the expectation of all of our members - but at times, this turns out to be a difficult objective, Hi pittzia,

Thanks for your comment and sorry to hear you're not happy with the recent improvements.

First I'd like to make something clear so there's no misunderstanding – at Vega we publish all comments (positive that praise us, and the reality comments that show our players disappointments). We don't sugarcoat and cherry pick comments – we publish all as long as they're not offensive and are not promoting other bingo sites.

Good or bad, we publish all comments. We manual approve all comments to ensure there are no spam complaints made by robots and competitors.

Now to address your feedback with fair n square – prior to the latest changes, fair n square played once per week and the lineup is much the same as it is now with the difference being the $250 and $500 guaranteed games.

As previously posted, given all of our promos and specials are carefully monitored and the success of each special is solely based on the number of members it attracts – if a particular special attracts a lot of members, it’s a clear sign that you love playing them and therefore we continue offering them to you.

But as soon as the excitement around an event or promo dies out, we carefully investigate the promo internally and work to improve it by offering you more prizes, different style games or toss it out and bring in a new concept.

Thus is what has happened with the Fair n square lineup. We weren't getting the ovolume of players for the $250 and $500 games to justify the loss we had on these games. So we where faced with a tough challenge, how to we revive the fair n square without killing the room?

The solution: remove the $250 and $500 games since we get less players playing these games and offer more of the games players are enjoying which where the $100 games and $50 pots.

So that's what we did and to ensure we where actually giving you more in the long run, we are now offering fair n square twice per week instead of once.
And we will most likely run it 3 x per week soon with new pots and ways to win big prizes.

Hope this response helps you better to understand who bingovega is and how we operate.

We love and appreciate the business all of our members give us – we know you have tons of choice in choosing a bingo site to play and we do our best to ensure we are exceeding the expectation of all of our members – but at times, this turns out to be a difficult objective,

]]> By: pittzia http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2093 pittzia Sat, 13 Feb 2010 06:50:22 +0000 http://blog.bingovega.com/?p=1261#comment-2093 But you are not listening to us wanting the fair and square room back to the way it was and you seem to have gotten rid of all the big guaranteed jackpots. I used to want to play on here all the time, but now I'm bored with it, as the guaranteed pots are not worth trying for on a limited income. Oh well, seems you don't listen well to the complaints on facebook, as I've seen alot, not a few! I'm sure this won't be printed, as I also notice you have to approve any before they go to print. A very very disappointed and past player!! But you are not listening to us wanting the fair and square room back to the way it was and you seem to have gotten rid of all the big guaranteed jackpots. I used to want to play on here all the time, but now I'm bored with it, as the guaranteed pots are not worth trying for on a limited income. Oh well, seems you don't listen well to the complaints on facebook, as I've seen alot, not a few! I'm sure this won't be printed, as I also notice you have to approve any before they go to print. A very very disappointed and past player!!

]]> By: Joel http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2044 Joel Thu, 11 Feb 2010 09:36:19 +0000 http://blog.bingovega.com/?p=1261#comment-2044 welcome back mermaidcutie and looking forward to hearing more about your exciting trip. Ooooh, photos will be great! welcome back mermaidcutie and looking forward to hearing more about your exciting trip. Ooooh, photos will be great!

]]> By: mermaidcutie http://blog.bingovega.com/addressing-bingovegans-feedback-from-facebook/comment-page-1/#comment-2043 mermaidcutie Thu, 11 Feb 2010 03:23:30 +0000 http://blog.bingovega.com/?p=1261#comment-2043 Hi all<br>Just wanted to let everyone know I am back from my vacation in Hong Kong. I had a great time with my family. My mother is doing great as she is gone into her second remission. I pray that her cancer will never come back.<br><br>Anyway, on a lighter note, hopefully I will be able to get my pictures posted onto Facebook. Hi all
Just wanted to let everyone know I am back from my vacation in Hong Kong. I had a great time with my family. My mother is doing great as she is gone into her second remission. I pray that her cancer will never come back.

Anyway, on a lighter note, hopefully I will be able to get my pictures posted onto Facebook.

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